Product Support

Technical support during the warranty period:
During the product warranty period technical support is available ‘free of charge’ by telephone, email and via the VLM web site where updated service bulletins are a source of valuable information. Spares parts are also available in the Webshop site and can be purchased on-line.

Extended warranty:
For customers that require extra warranty VLM offers additional 12 moths warranty period in which 'free of charge' service and technical supoport is provided.

Remote technical support:
After the warranty period is expired for customers who do not have the possibility of a visit by a VLM engineer or do not require a visit as they have the facilities to look after the equipment themselves we offer the remote technical support via phone. If no maintenance or service visit is required this type of support will be charged.

Product service and maintenance:
VLM products will benefit greatly from regular service and maintenance by a trained engineer. This will maintain reliability and minimize downtime. Service intervals will depend upon usage levels, however, we recommend an annual service at a minimum. We offer an annual maintenance contract which includes one visit of our engineer per year and 'free of charge' remote support via phone. 

Equipment calibration:
We offer calibration services for Temperature and Air Pressure. Please note that the huimidity sensor can not be re-calibrated and need to be replaced when necessary. All calibration is undertaken using dedicated, special purpose instrumentation, maintained fully traceable to national standards. 

Product training:
To achieve the most from VLM products the product training is available. For test chambers  the training is planned upon installation/commissioning. Operator training is also recommended at any time during the product’s life when there are staff changes.

 For more information about any aspect of our comprehensive support services please contact us.